pgsoft games Terms of Use

These terms govern your use of pgsoft games, our online gaming and sportsbook platform. By creating an account, funding it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, and participating in any game or wager on our platform, you accept these conditions in full.

We at pgsoft games operate under a jurisdiction-restricted framework. Our services are available only where local law permits. Users are responsible for verifying that their access and use of pgsoft games comply with their own jurisdiction's applicable regulations. We reserve the right to restrict or terminate access if we determine that your use violates applicable law.

This document outlines account conditions, payment policies, game rules, dispute resolution, and your rights and obligations when using pgsoft games.

Account Opening and Verification on pgsoft games

When you register with pgsoft games, you provide your name, email address, phone number, and selected payment method. We verify these details once, typically during your first deposit. Verification confirms your identity and ensures our payment processing complies with applicable regulations. After verification, your account enters active status and you can deposit, withdraw, and participate in all game types immediately.

We do not permit account sharing, multi-accounting, or use of automated software to access pgsoft games. Violating these restrictions may result in account suspension or permanent termination. Any funds in a suspended or terminated account will be held pending investigation.

Our pgsoft games Deposit and Withdrawal Policy

Deposits on pgsoft games are processed instantly through our eight payment channels. E-wallets—DANA, e-wallet, mobile banking, local payment, online payment—settle funds to your account within seconds. e-wallet scanning provides another instant route. Bank virtual accounts via mobile banking, local payment, online payment, and e-wallet settle within our standard processing window, typically within one business day.

We charge no deposit fees. Your payment provider may apply internal fees, which we disclose before you authorize payment. All deposits are non-refundable once credited to your account balance. Withdrawals return to your original deposit method (return-to-source principle). If you deposited via mobile banking, your withdrawal goes to local payment. If you used a online payment virtual account, funds return to that account.

We at pgsoft games operate deposits and withdrawals with transparency: clear fees, documented timelines, and straightforward return-to-source practices.

Withdrawal requests are processed subject to verification windows and payment provider schedules. Bank holidays in Indonesia—such as Idul Fitri, Idul Adha, Imlek, or Nyepi—may extend settlement timelines. We do not guarantee exact withdrawal times; we commit to processing requests according to our documented procedures and applicable law.

Game Rules and Fairness

Each game on pgsoft games—football wagering, live-dealer tables, slot games, esports markets—operates under documented rules and mechanics. We publish these rules and make them available within the game interface and on our platform. By participating in any game, you acknowledge that you have read and understood the applicable rules.

Our games use certified random-number generation and algorithmic fairness standards. Live-dealer games broadcast real dealers and actual game play, not simulations. Slot games deliver transparent payout percentages. Football odds are published before markets close. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported areas access the same game mechanics and odds.

Bonus Terms and Promotional Offers

We occasionally offer welcome bonuses, reload bonuses, or other promotional credits to new or existing account holders. Any bonus offer includes specific terms: eligibility requirements, wagering conditions, game restrictions, and expiration dates. We publish these terms clearly before you accept a bonus. By accepting a promotional offer on pgsoft games, you agree to its stated conditions in full.

Disputes, Account Suspension, and Jurisdiction

If you dispute a game outcome or payment issue on pgsoft games, contact our support team with details and transaction IDs. We investigate disputes impartially according to our documented procedures. Investigations may take several business days. During investigation, disputed funds remain held in your account. If we determine the dispute is valid, we credit or refund the amount. If we determine it is invalid, we retain the balance.

We reserve the right to suspend or terminate your pgsoft games account if we detect fraud, rule violations, or unauthorized access. Suspension or termination does not forfeit your account balance—we will issue outstanding funds upon verification. However, accounts involved in illegal activity or serious breaches of these terms may be terminated without refund, subject to applicable law.

Our platform operates under a jurisdiction-restricted access policy. We do not offer services in areas where online wagering is prohibited. If we identify access from a restricted jurisdiction, we may restrict or terminate that account. Users accessing pgsoft games from Jakarta, Surabaya, Bandung, or other supported regions assume responsibility for verifying local law compliance. Changes in local regulation may affect your ability to access pgsoft games at any time.

Payment Processing and Liability

We process all payments through certified payment gateways. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts route through intermediary payment processors. While we undertake standard security practices, we do not guarantee error-free processing. If a deposit fails or a withdrawal stalls, we investigate with the payment provider. Resolution timelines depend on the provider's internal procedures.

pgsoft games is not liable for delays caused by payment providers, banking networks, or infrastructure outages beyond our control. We are liable only for errors directly caused by our platform's processing systems. In such cases, we will correct the error and credit the affected account.

Changes to These Terms

We may update these terms at any time. Changes take effect upon publication on this page. Continued use of pgsoft games after a change constitutes acceptance of the new terms. We will notify you of material changes via email if you have provided a valid email address during account setup.

These terms, together with our Privacy Policy and applicable laws, constitute the entire agreement between you and pgsoft games. If any provision of these terms is found invalid, the remaining provisions continue in effect. Our commitment is transparent operation, fair games, and reliable payment processing. Any questions about these terms should be directed to our support team via live chat or email.