pgsoft gamesFrequently Asked Questions

If you forget your password, visit the login page on pgsoft games and click "Forgot password?" You will be asked to enter the email address or username associated with your account. We send a password-reset link to your registered email. Click the link within the timeframe specified in the email and create a new password. Your new password must contain at least 8 characters, including uppercase letters, lowercase letters, numbers, and symbols.

If you do not receive the reset email, check your spam folder and add our email domain to your contacts. If you still cannot recover your account after following these steps, contact our support team via live chat or email, and we will assist you with identity verification.

No. We at pgsoft games permit one account per individual. Our verification system checks national ID numbers and email addresses to prevent duplicate accounts. If we detect that a user has created multiple accounts using the same identity or shared payment methods, we may restrict or close all associated accounts and forfeit any balance held on pgsoft games.

This policy protects our integrity and prevents misuse. If you believe your account has been compromised and you need a new account, contact support to close the old account first and discuss options for secure account recovery rather than creating a replacement.

Yes. We at pgsoft games accept deposits and process withdrawals through virtual accounts for online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer during deposit, we generate a unique virtual-account number tied to your pgsoft games account. Transfer funds from your personal bank account to this virtual account, and your deposit settles once our system confirms receipt. Bank transfers typically process within a few minutes during business hours and may take longer outside banking windows.

Withdrawals to online payment, e-wallet, mobile banking, or local payment follow the same flow in reverse. Request your payout, confirm your virtual-account details, and we initiate the transfer to your registered bank account. Settlement depends on your bank's processing schedule. We do not charge fees for our processing; however, your bank may apply transfer charges—these are disclosed before you confirm withdrawal.

Failed transactions on pgsoft games are handled differently depending on the method. If you attempt a online payment, e-wallet, mobile banking, local payment, or online payment deposit and the payment is declined, your account balance is not debited, and you may retry. Check that your wallet has sufficient balance and that two-factor authentication is enabled in your wallet settings.

For bank virtual-account transfers, if a transfer fails (incorrect account number, bank network error), funds return to your source bank account within one to two business days. You can then retry the transfer with the correct virtual-account number. If you have questions about a specific failed transaction, provide our support team with your transaction reference number and the date. We will investigate and advise on next steps.

pgsoft games offers multiple game categories. Football markets cover Liga 1, Piala Indonesia, Champions League, Premier League, and other international tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios where you can see the dealer and interact with other players in real time. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets offer Mobile Legends, Free Fire, and PUBG Mobile competitions.

All categories are accessible via Android app, iOS browser, and desktop. Game availability may vary slightly by region; check your account dashboard on pgsoft games to see which games are available in your jurisdiction. New games and markets are added seasonally.

Promotion codes on pgsoft games are entered during the account setup process or through your account settings after login. During signup, look for a "Promo Code" field near the end of registration. If you already have an account, navigate to Account Settings > Promotions and paste the code in the designated field. Press "Redeem" and the system will validate the code and credit any associated offer to your account.

Codes are case-sensitive and expire on the date specified in the promotional terms. Not all promotional offers require a code—some are applied automatically to new accounts. Check our promotions page or contact support if you are unsure whether a specific code applies to your account.

We at pgsoft games provide several account-management tools within your dashboard. You can update your registered email address, mobile number, and payment methods. You can review your deposit and withdrawal history, check your current balance, and view transaction details. You can also manage your login security by updating your password and enabling two-factor authentication via email or SMS.

If you believe your account has been compromised, use the "Change Password" tool immediately and contact our support team to request account review. We do not provide account-freezing or account controls directly within the platform; if you need to restrict your access, contact support and we can discuss account pause options in accordance with applicable law in your jurisdiction.

Our support team responds to live-chat inquiries during business hours; response times are typically within minutes. Email queries are answered within one business day. During public holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi), response times may be longer due to reduced staff availability. We prioritize account security and payment issues over general inquiries.

For urgent issues such as account compromise or payment failure, use the live-chat option during business hours so you can reach someone immediately. For non-urgent questions (general rules, account settings, game information), email is acceptable and will receive a thorough response within our standard window.