pgsoft games Platform Privacy Notice

This page describes what we collect when you use pgsoft games and how we keep that data protected. We collect personal information only when you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, and participate in games on our platform.

We at pgsoft games undertake to process your data transparently, store it securely, and share it only with trusted payment processors and support services necessary to operate the platform. Your data is not sold to third parties. We comply with applicable data-protection principles and provide you with rights to access, correct, and request deletion of your information.

Our privacy practices reflect our commitment to safeguarding account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and all supported jurisdictions.

What Data We Collect on pgsoft games

Account Registration Information

When you create a pgsoft games account, we collect your full name, email address, phone number, and date of birth. We use these details to verify your identity during your first deposit and to send you account notifications, game results, and payment confirmations. Your phone number and email are used only for account communications; we do not share these with unrelated third parties.

Payment and Transaction Data

When you deposit or withdraw funds on pgsoft games, we record your transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction status. We retain these records to reconcile your account balance, process refunds, and comply with applicable financial-record-keeping laws. Payment data is processed by certified payment gateways; we do not store your full payment credentials on our servers.

Game Play and Account Activity

We collect logs of your game activity on pgsoft games—which tables you join, how long you play, game results, and your account balance changes. This data helps us detect fraudulent activity, resolve disputes, and improve our platform. Game-play logs are retained for a period sufficient to support dispute resolution and then archived or deleted according to our data-retention schedule.

Device and Network Information

We collect technical information about your access to pgsoft games: your device type (Android phone, iOS device, desktop browser), your IP address, your internet service provider, and timestamps of your sessions. This information helps us troubleshoot connection issues, prevent unauthorized access, and maintain platform stability. We do not use this data to track your location or activities outside pgsoft games.

We at pgsoft games collect only the data necessary to operate the platform, verify your account, process payments, and resolve disputes. We do not build user profiles for marketing purposes.

Cookies and Tracking

Our pgsoft games website and app use cookies to remember your login session, store your language preference, and track your navigation within the platform. These cookies are functional and necessary to operate pgsoft games; they do not track you across other websites. You may disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features of pgsoft games.

How We Use and Share Your Data on pgsoft games

Our Data Use Practices

We use data collected on pgsoft games for the following purposes: to create and maintain your account; to process deposits and withdrawals; to settle game outcomes and payout requests; to detect fraud and prevent abuse; to respond to your support requests; and to comply with applicable laws and regulations. We do not use your data for marketing purposes unless you have explicitly opted into promotional emails.

We do not sell or rent your personal data to third parties. We do not share your account balance, game history, or payment details with unaffiliated advertisers or data brokers. Your information remains confidential within pgsoft games and is accessible only to employees and contractors with a legitimate need to access it for account administration, dispute resolution, or fraud prevention.

Payment Processors and Third-Party Service Providers

Our pgsoft games deposits and withdrawals are processed through third-party payment gateways certified to handle financial transactions. These processors include the e-wallet providers (DANA, e-wallet, mobile banking, local payment, online payment) and bank partners (e-wallet, mobile banking, local payment, online payment). We share only the minimum data necessary to complete your transaction: your name, payment amount, and transaction reference. We have agreements in place with these processors requiring them to protect your data according to applicable standards.

Our customer support platform may also store encrypted copies of your account details for ticket resolution. Support staff access this information only to answer your questions or resolve your disputes. Support transcripts are retained for a limited period and then deleted.

Data Storage and Server Location

Our pgsoft games servers may be located outside your jurisdiction. We undertake standard data-protection practices including encryption, access controls, and regular security audits, regardless of server location. You acknowledge that data transferred outside your jurisdiction may be subject to different legal protections; however, we maintain consistent privacy standards across all server locations.

Exercising Your Privacy Rights

To request access to, correction of, or deletion of your personal data on pgsoft games, contact our support team via live chat or email. We will respond to your request within our standard timeframe. Deletion requests are processed after your account is closed and all disputes are resolved. We may retain certain data for compliance with applicable law or to protect pgsoft games from fraud or abuse.

Security and Data Breach Response

We at pgsoft games maintain industry-standard security practices: encrypted connections, firewalled servers, regular security audits, and restricted employee access. In the unlikely event of a data breach, we will notify affected users via email and public notice. We will cooperate with relevant authorities and payment processors to investigate and remediate the breach.

This privacy notice reflects our current practices and may be updated as pgsoft games evolves or as applicable law changes. Updates will be published on this page. Continued use of pgsoft games after a change to this notice constitutes acceptance of the updated policy. Questions about our privacy practices should be directed to our support team.